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NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Erwin van Lun MBM MSc.
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Erwin is a Dutch futurist, founder of the indepdendent AI platform Chatbots.org and professional speaker. His book ‘Van Massamerk naar Mensmerk’, about the future of media, marketing & brands in 2015, was nominated for the Dutch Marketing Literature Awards in 2005 and that appeared to be the start of his international speaking career. Erwin has spoken in seven countries in 4 continents. One of his long-term predictions was the rise of chatbots: humanlike characters with superior artificial intelligence representing and acting on behalf of commercial brands, NGO’s and governmental organizations, speaking and responding to natural speech. As an AI evangelist, he founded Chatbots.org as a platform for the international community with an interest in the developments in this area, in 2008. He worked on it for over three years, more than full time. As he couldn’t make a living out of it, he had to leave his focus on the area in 2011. Erwin has a background in artificial intelligence (Delft University of Technology, MSc. in Electrical Engineering, thesis on AI 1993) and branding (Master of Brand Management, Erasmus University, Rotterdam, Netherlands, 2005). |
